Privacy Policy

Last Updated: February 2026

All Carats ("we," "our," or "us") operates a business-to-business (B2B) diamond auction platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Account Information

When you register on our platform, we collect:

  • Your name and business name
  • Email address and phone number
  • Business registration details
  • Profile picture (optional)

Transaction Information

We collect information about your activities on our platform, including:

  • Bidding history and auction participation
  • Pre-bid (auto-bid) configurations
  • Products listed (for suppliers)
  • Negotiation communications between buyers and sellers
  • Watchlist preferences
  • Transaction records and purchase history

Technical Information

We automatically collect certain technical information when you use our platform:

  • IP address and browser type
  • Device information
  • Usage patterns and session data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

  • Facilitate Auctions: Process bids, manage auto-bidding, determine auction winners, and enable post-auction negotiations
  • Process Transactions: Complete sales, generate invoices, and maintain transaction records
  • Communicate With You: Send auction updates, bid notifications, negotiation messages, and important platform announcements
  • Improve Our Services: Analyze usage patterns to enhance platform functionality and user experience
  • Ensure Security: Detect and prevent fraud, unauthorized access, and other security threats
  • Comply With Legal Obligations: Meet regulatory requirements and respond to legal requests

3. Information Sharing

We may share your information in the following circumstances:

With Other Users

  • Buyers: When you win an auction or engage in negotiation, your contact information may be shared with the seller to facilitate the transaction
  • Sellers: When a buyer wins your auction or initiates negotiation, relevant buyer information is shared to complete the sale

With Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Hosting and maintaining our platform
  • Processing payments
  • Sending communications
  • Analyzing platform usage

Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms (OTP-based login)
  • Regular security assessments
  • Access controls limiting data access to authorized personnel

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences (such as pagination settings)
  • Analyze platform usage and performance
  • Enable real-time features such as live bidding updates

You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. We may also retain certain information as required for legal, accounting, or business purposes, including:

  • Transaction records for compliance purposes
  • Auction history for dispute resolution
  • Communication logs for legal requirements

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information through your profile settings
  • Deletion: Request deletion of your account and associated data, subject to legal retention requirements
  • Portability: Request your data in a portable format
  • Objection: Object to certain processing of your information

To exercise these rights, please contact us through the platform.

8. International Users

Our platform serves users internationally. By using All Carats, you consent to the transfer of your information to locations where we or our service providers operate, which may have different data protection laws than your jurisdiction.

9. Children's Privacy

Our platform is intended for business users and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact All Carats through our platform.

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